Eternal Radiance Handcrafted Adjustable 92.5 Silver Ring with Moissanite polki

• Proper Storage: Safeguard your silver jewellery by storing it in a cool, dry location, preferably within an airtight container or a jewellery box equipped with anti-tarnish properties. This precaution helps minimize exposure to moisture and air, which are catalysts for tarnishing.
  
• Chemical Avoidance: Shield your silver jewellery from contact with chemicals like perfumes, lotions, hairsprays, and household cleaning products. These substances can expedite tarnishing and harm the surface of the silver.
  
• Preventive Measures: Remove your silver jewellery before partaking in activities that could subject it to chemicals or harsh conditions, such as swimming in chlorinated pools, using hot tubs, or engaging in household chores. These activities have the potential to cause damage and tarnish your precious pieces.
  
• Treat each piece with care, as some settings are delicate and may break if mishandled or dropped. Sterling silver naturally tarnishes over time with use and exposure to air. With attentive care, your pieces will maintain their beauty for many years.

kapaaskatha- Katha of Jewels is committed to delivering your order with good quality packaging within the given time frame. We ship throughout the week, except Sunday and  Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. 

• Free shipping within India
  
  
• International shipping additionally charged to the client
  
  
• How long does it take for an order to arrive?
• We dispatch order in 4 to 5 days except Sunday. Usually it reaches in 2-3 working days as we use express shipping for Jewellery. 
• For Made to order, item will be dispatched as per the timeline mentioned on the specific product.
• For international orders, the delivery may take 5-7 days more than the usual time specified above.
  
  
• Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
  
  
• We strive to support our clients with the status update and tracking details and make sure the packages reach in time and as soon as possible. Having said that we have no control over the delays caused by the delivery partners and courier companies. We request our clients to be patient in such cases as it might take a little longer than the suggested timeline.
  
  
• We use reputed courier services such as FedEx, UPS, DTDC and Merchant Couriers.
  
  
• Once the product is shipped, you would receive an update on your email and a message on the WhatsApp number (Via 919908187315) with the tracking details.
  
  
• Import or Custom Duties:
• Customs duties vary by country and are the responsibility of the client.
• Customs duties are beyond our control and are determined by the regulations of each country.

Orders once placed cannot be cancelled.

All our products go through various stages of rigorous quality check before getting dispatched.  Please take a moment to review the "Handmade Irregularities and Variations" section of the product description, where we have provided clear explanations of what nuances and variations may be present in the craftsmanship. These characteristics should not be perceived as defects.

Each product is accompanied by a detailed description, including size, length, weight, color, and other relevant information. By completing a purchase, the buyer acknowledges that they have read and fully understood the product details and agree to our terms and conditions.

Should you require any additional information or have any questions before making a purchase, please do not hesitate to contact us at kapaaskatha@gmail.com.


Returns/Refund

We accept exchange or returns ONLY if you've received items in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Kapaaskatha.in.

As part of our return policy, we kindly ask that customers provide an unboxing video when requesting a return or exchange for their purchased item. This video helps us understand the damages if any caused during transit or packaging and act accordingly.

In case you receive a damaged delivery, please capture an image, refuse the delivery and notify us immediately with the photo.

Please email us a photo of the damaged/defective product within 24 hours of receiving your order on kapaaskatha@gmail.com.

Item must be unused and in the same condition that you received it, with tags intact if applicable. It must also be in the original packaging. Once your request is approved, please connect for the return address.

Once item is received, it will go through verification process before a refund is issued.

We would not be responsible for the loss of shipment while returning the product, or damage to the product incurred during the same.

Handmade silver jewelry may exhibit various irregularities that add to its unique charm and character. Some common irregularities include:

1. Slight Variations in Shape and Size: Due to the manual crafting process, individual pieces may have minor differences in shape or size compared to mass-produced jewelry.
2. Surface Texture Variations: Handmade jewelry might have subtle variations in surface texture, such as small irregularities or tool marks, which are characteristic of artisanal work.
3. Solder Marks: Visible solder marks may be present where pieces of silver are joined together during the crafting process. These marks are a natural part of handmade jewelry and add to its authenticity.
4. Slight Imperfections: Small imperfections, such as tiny bubbles or irregularities in the metal surface, may be visible in handmade jewelry. These imperfections are part of the artisan's crafting process and contribute to the uniqueness of each piece.
5. Colour variations: Colour variations especially in meenakari, stones and in beads are common in handmade jewelry.

Overall, these irregularities are inherent to the handmade nature of silver jewelry and are often embraced as signs of craftsmanship and authenticity.

Customer Support: +91 89209 18425

Email: kapaaskatha@gmail.com

WhatsApp: +91 89209 18425

Grievance Team: (Shikha, Divya, Nikhil)