Refund policy – Kapaas Katha

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Refund policy

Orders once placed cannot be cancelled.

All our products go through various stages of rigorous quality check before getting dispatched.  Please take a moment to review the "Handmade Irregularities and Variations" section of the product description, where we have provided clear explanations of what nuances and variations may be present in the craftsmanship. These characteristics should not be perceived as defects.

Returns/Refund

We accept exchange or returns ONLY if you've received items in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Kapaaskatha.in.

Please email us a photo of the damaged/defective product within 24 hours of receiving your order on kapaaskatha@gmail.com.

Item must be unused and in the same condition that you received it, with tags intact if applicable. It must also be in the original packaging. Once your request is approved, please connect for the return address.

Once item is received, it will go through verification process before a refund is issued.

We would not be responsible for the loss of shipment while returning the product, or damage to the product incurred during the same.