Black & White Owl Quilt

• First time, Hand-wash separately in cold water, thereafter machine wash using mild detergents.
• Tumble dry on low heat mode
• Wash in cold or lukewarm water.
• Do not use bleach.
• Do not scrub.
• Do not soak for too long.
• We recommend line dry (reverse upside down)

kapaaskatha.in is committed to delivering your order with good quality packaging within the given time frame. We ship throughout the week, except Sunday Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. 

• Free shipping within India
  
  
• The client is responsible for covering the costs of international shipping.
  
  
• How long does it take for an order to arrive?
• We dispatch order in 3 to 4 days except Sunday. Usually it reaches in 5-6 working days. If you want express shipping, Please leave us a note while placing the order or call us and we can share the additional charges. Most orders are delivered within 10 working days.
• For Pre-order, we will need at least 15-20 days to dispatch the order.
• For international orders, the delivery may take 5-7 days more than the usual time specified above.
  
  
• Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
  
  
• We strive to support our clients with the status update and tracking details and make sure the packages reach in time and as soon as possible. Having said that we have no control over the delays caused by the delivery partners and courier companies. We request our clients to be patient in such cases as it might take a little longer than the suggested timeline.
  
  
• We use reputed courier services such as FedEx, UPS, Trackon, Delhivery, DTDC and Merchant Couriers.
  
  
• Once the product is shipped, you would receive an update on your email, if provided and the WhatsApp number (Via 919908187315) with the tracking details.
  
  
• Import or Custom Duties:
• Customs duties vary by country and are the responsibility of the client.
• Customs duties are beyond our control and are determined by the regulations of each country.

Orders once placed cannot be cancelled.

All our products go through various stages of rigorous quality check before getting dispatched.  Please take a moment to review the "Handmade Irregularities and Variations" section of the product description, where we have provided clear explanations of what nuances and variations may be present in the craftsmanship. These characteristics should not be perceived as defects.

Each product is accompanied by a detailed description, including size, length, weight, color, and other relevant information. By completing a purchase, the buyer acknowledges that they have read and fully understood the product details and agree to our terms and conditions.

Should you require any additional information or have any questions before making a purchase, please do not hesitate to contact us at kapaaskatha@gmail.com.


Returns/Refund

We accept exchange or returns ONLY if you've received items in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Kapaaskatha.in.

As part of our return policy, we kindly ask that customers provide an unboxing video when requesting a return or exchange for their purchased item. This video helps us understand the damages if any caused during transit or packaging and act accordingly.

In case you receive a damaged delivery, please capture an image, refuse the delivery and notify us immediately with the photo.

Please email us a photo of the damaged/defective product within 24 hours of receiving your order on kapaaskatha@gmail.com.

Item must be unused and in the same condition that you received it, with tags intact if applicable. It must also be in the original packaging. Once your request is approved, please connect for the return address.

Once item is received, it will go through verification process before a refund is issued.

We would not be responsible for the loss of shipment while returning the product, or damage to the product incurred during the same.

Imperfections in handcrafted bedcovers add to their unique charm and authenticity. Here are some common imperfections you may find in handblock printed, woven, embroidered, and embellished bedcovers:

Handblock Printed Pieces:

• Slight variations in the alignment and placement of printed motifs due to the manual printing process.
• Minor inconsistencies in ink or dye saturation, resulting in differences in color intensity or shading across the fabric.
• Occasional smudges, spots, or irregularities in the print, adding to the handmade character of the bedcover.
• Small imperfections in the edges or corners of the fabric, reflecting the handcrafted nature of the item.

Woven Pieces:

• Variations in the weave pattern, texture, and tension due to the manual weaving process.
• Small knots, slubs, or irregularities in the yarn, which are characteristic of handmade textiles and add to their tactile appeal.
• Minor discrepancies in the width or length of the fabric, particularly at the selvedges or seams.
• Occasional pulls or snags in the fabric, especially in delicate or loosely woven areas.

Embroidered Pieces:

• Variations in embroidery stitches and tension, leading to differences in texture and appearance across the fabric.
• Irregularities in the size, shape, or spacing of embroidered motifs, contributing to the uniqueness of each piece.
• Knots, loose threads, or occasional thread breaks, which are inherent to hand embroidery and add to its organic feel.
• Minor puckering or wrinkling around embroidered areas, especially in densely stitched sections.

Embellished Pieces:

• Loose or missing embellishments, particularly in heavily adorned areas, which may occur over time with regular use.
• Variations in the placement or density of embellishments, resulting in a slightly asymmetrical or uneven appearance.
• Minor glue residue or adhesive marks from the application of embellishments, which are often subtle and fade with time.
• Slight differences in the color, size, or shape of individual embellishments, adding to the handmade aesthetic of the bedcover.

Quilted Pieces:

• Variations in quilting stitches and spacing, resulting in a unique texture and appearance across the surface.
• Minor puckering or wrinkling in the quilted areas, especially around seams or corners.
• Imperfect alignment of quilted lines or patterns, which can add to the quilt's handmade charm.
• Occasional loose threads or uneven edges along quilted seams, reflecting the handcrafted process.

Overall, imperfections in handcrafted bedcovers are part of their appeal and should be appreciated as signs of their artisanal craftsmanship. These imperfections contribute to the beauty, character, and individuality of each piece, making them unique additions to any bedroom decor.

Our product photos are captured under various lighting conditions to provide an accurate representation. While we strive to showcase each item as true to reality as possible, slight color variations may occur due to differences in phone resolution, camera lenses and individual perspectives.

Customer Support: +91 89209 18425

Email: kapaaskatha@gmail.com

WhatsApp: +91 89209 18425

Grievance Team: (Shikha, Divya, Nikhil)