Greyish Blue Handloom Neem Reshami Dupatta with delicate Scalloping

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kapaaskatha.in is committed to delivering your order with good quality packaging within the given time frame. We ship throughout the week, except Sunday Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered  Speedpost, or in the worst case, refund the payment made.

• Free shipping within India
  
  
• International shipping borne by the client
  
  
• How long does it take for an order to arrive?
• We dispatch order in 3 to 4 days except Sunday. Usually it reaches in 5-6 working days. If you want express shipping, Please leave us a note while placing the order or call us and we can share the additional charges. Most orders are delivered within 10 working days.
• For Pre-order, we will need at least 10-15 days to dispatch the order.
• For finished and customized products, like with Falls, Stitching etc, the dispatch may take 10-12 days.
• For international orders, the delivery may take 5-7 days more than the usual time specified above.
• For Jewellery orders to International locations (outside India) the delivery timeline is 25-30 days. Also, this is completely dependent on the custom clearance time for the respective countries.
  
  
• Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
  
  
• We strive to support our clients with the status update and tracking details and make sure the packages reach in time and as soon as possible. Having said that we have no control over the delays caused by the delivery partners and courier companies. We request our clients to be patient in such cases as it might take a little longer than the suggested timeline.
  
  
• We use reputed courier services such as FedEx, UPS, Trackon, Delhivery and Merchant Couriers.
  
  
• Once the product is shipped, you would receive an update on your email and the watsapp number (Via 919908187315) or a message on your phone number with the tracking details.
  
  
• Import or Custom Duties:
• Customs duties vary by country and are the responsibility of the client.
• Customs duties are beyond our control and are determined by the regulations of each country.

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Orders once placed cannot be cancelled.

All our products go through various stages of rigorous quality check before getting dispatched.  Please take a moment to review the "Handmade Irregularities and Variations" section of the product description, where we have provided clear explanations of what nuances and variations may be present in the craftsmanship. These characteristics should not be perceived as defects.

Each product is accompanied by a detailed description, including size, length, weight, color, and other relevant information. By completing a purchase, the buyer acknowledges that they have read and fully understood the product details and agree to our terms and conditions.

Should you require any additional information or have any questions before making a purchase, please do not hesitate to contact us at kapaaskatha@gmail.com.


Returns/Refund

We accept exchange or returns ONLY if you've received items in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Kapaaskatha.in.

As part of our return policy, we kindly ask that customers provide an unboxing video when requesting a return or exchange for their purchased item. This video helps us understand the damages if any caused during transit or packaging and act accordingly.

In case you receive a damaged delivery, please capture an image, refuse the delivery and notify us immediately with the photo.

Please email us a photo of the damaged/defective product within 24 hours of receiving your order on kapaaskatha@gmail.com.

Item must be unused and in the same condition that you received it, with tags intact if applicable. It must also be in the original packaging. Once your request is approved, please connect for the return address.

Once item is received, it will go through verification process before a refund is issued.

We would not be responsible for the loss of shipment while returning the product, or damage to the product incurred during the same.

Customer Support: +91 89209 18425

Email: kapaaskatha@gmail.com

WhatsApp: +91 89209 18425

Grievance Team: (Shikha, Divya, Nikhil)