Tote Bag (without zip closure)

• Machine/hand wash in cold water using mild detergent.
• Lay flat while drying.
• Do not use bleach.
• Do not scrub.
• Do not tumble dry.
• Do not soak for too long.

kapaaskatha.in is committed to delivering your order with good quality packaging within the given time frame. We ship throughout the week, except Sunday Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. 

• Free shipping within India
  
  
• The client is responsible for covering the costs of international shipping.
  
  
• How long does it take for an order to arrive?
• We dispatch order in 3 to 4 days except Sunday. Usually it reaches in 5-6 working days. If you want express shipping, Please leave us a note while placing the order or call us and we can share the additional charges. Most orders are delivered within 10 working days.
• For Pre-order, we will need at least 15-20 days to dispatch the order.
• For international orders, the delivery may take 5-7 days more than the usual time specified above.
  
  
• Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
  
  
• We strive to support our clients with the status update and tracking details and make sure the packages reach in time and as soon as possible. Having said that we have no control over the delays caused by the delivery partners and courier companies. We request our clients to be patient in such cases as it might take a little longer than the suggested timeline.
  
  
• We use reputed courier services such as FedEx, UPS, Trackon, Delhivery, DTDC and Merchant Couriers.
  
  
• Once the product is shipped, you would receive an update on your email, if provided and the WhatsApp number (Via 919908187315) with the tracking details.
  
  
• Import or Custom Duties:
• Customs duties vary by country and are the responsibility of the client.
• Customs duties are beyond our control and are determined by the regulations of each country.

Orders once placed cannot be cancelled.

All our products go through various stages of rigorous quality check before getting dispatched.  Please take a moment to review the "Handmade Irregularities and Variations" section of the product description, where we have provided clear explanations of what nuances and variations may be present in the craftsmanship. These characteristics should not be perceived as defects.

Each product is accompanied by a detailed description, including size, length, weight, color, and other relevant information. By completing a purchase, the buyer acknowledges that they have read and fully understood the product details and agree to our terms and conditions.

Should you require any additional information or have any questions before making a purchase, please do not hesitate to contact us at kapaaskatha@gmail.com.


Returns/Refund

We accept exchange or returns ONLY if you've received items in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Kapaaskatha.in.

As part of our return policy, we kindly ask that customers provide an unboxing video when requesting a return or exchange for their purchased item. This video helps us understand the damages if any caused during transit or packaging and act accordingly.

In case you receive a damaged delivery, please capture an image, refuse the delivery and notify us immediately with the photo.

Please email us a photo of the damaged/defective product within 24 hours of receiving your order on kapaaskatha@gmail.com.

Item must be unused and in the same condition that you received it, with tags intact if applicable. It must also be in the original packaging. Once your request is approved, please connect for the return address.

Once item is received, it will go through verification process before a refund is issued.

We would not be responsible for the loss of shipment while returning the product, or damage to the product incurred during the same.

Variations and irregularities in hand blockprinted bags and pouches are common due to the nature of the artisanal process. Some potential variations include:

1. Color Variations: Hand blockprinting can result in slight variations in color intensity or hue between different prints or batches of fabric. Please note there may be variations in colors due to photography lights and the device used for viewing.
2. Print Alignment: The alignment of block prints may vary slightly from one bag or pouch to another, adding to the uniqueness of each piece.
3. Print Imperfections: Hand blockprinting is a manual process, and minor imperfections such as ink smudges, inconsistencies in print density, or small gaps in the design may occur.
4. Fabric Texture: Differences in fabric texture or weave may affect how the ink adheres to the material, leading to variations in the appearance of the printed design.
5. Handcrafted Details: Handcrafted finishing touches such as stitching or embroidery may vary slightly in placement or technique from one item to another.

These variations are part of the charm of handmade products and contribute to their individuality and artisanal appeal.

Our product photos are captured under various lighting conditions to provide an accurate representation. While we strive to showcase each item as true to reality as possible, slight color variations may occur due to differences in phone resolution, camera lenses and individual perspectives.

Customer Support: +91 89209 18425

Email: kapaaskatha@gmail.com

WhatsApp: +91 89209 18425

Grievance Team: (Shikha, Divya, Nikhil)