Maa Durga Kanchi Pattu Kalamkari Dupatta

• Dryclean only.
• Please air the piece from time to time.
• If possible please keep the product in a mulmul cloth or bag.
• It is recommended to store silk sarees or dupattas in a breathable, uncolored muslin cloth in a dry area.
• Ensure they are kept away from moisture, as prolonged exposure can damage the silk and zari.
• Avoid ironing directly on the zari and refrain from exposing the fabric to perfumes.
• Additionally, do not store sarees in cane, jute, wooden boxes, or any surface prone to moisture accumulation.

kapaaskatha is committed to delivering your order with good quality packaging within the given time frame. We ship throughout the week, except Sunday and  Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. 

• Free shipping within India
  
  
• International shipping additionally charged to the client
  
  
• How long does it take for an order to arrive?
• We dispatch order in 3 to 4 days except Sunday. Usually it reaches in 5-6 working days. If you want express shipping, Please leave us a note while placing the order or call us and we can share the additional charges. Most orders are delivered within 10 working days.
• For Pre-order, item will be dispatched as per the timeline mentioned on the specific product. 
• For finished and customized products, like with Falls, Stitching etc, the dispatch may take 4-5 days.
• For international orders, the delivery may take 5-7 days more than the usual time specified above.
  
  
• Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
  
  
• We strive to support our clients with the status update and tracking details and make sure the packages reach in time and as soon as possible. Having said that we have no control over the delays caused by the delivery partners and courier companies. We request our clients to be patient in such cases as it might take a little longer than the suggested timeline.
  
  
• We use reputed courier services such as FedEx, UPS, Trackon, Delhivery, DTDC and Merchant Couriers.
  
  
• Once the product is shipped, you would receive an update on your email and a message on the WhatsApp number (Via 919908187315) with the tracking details.
  
  
• Import or Custom Duties:
• Customs duties vary by country and are the responsibility of the client.
• Customs duties are beyond our control and are determined by the regulations of each country.

Orders once placed cannot be cancelled.

All our products go through various stages of rigorous quality check before getting dispatched.  Please take a moment to review the "Handmade Irregularities and Variations" section of the product description, where we have provided clear explanations of what nuances and variations may be present in the craftsmanship. These characteristics should not be perceived as defects.

Each product is accompanied by a detailed description, including size, length, weight, color, and other relevant information. By completing a purchase, the buyer acknowledges that they have read and fully understood the product details and agree to our terms and conditions.

Should you require any additional information or have any questions before making a purchase, please do not hesitate to contact us at kapaaskatha@gmail.com.


Returns/Refund

We accept exchange or returns ONLY if you've received items in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Kapaaskatha.in.

As part of our return policy, we kindly ask that customers provide an unboxing video when requesting a return or exchange for their purchased item. This video helps us understand the damages if any caused during transit or packaging and act accordingly.

In case you receive a damaged delivery, please capture an image, refuse the delivery and notify us immediately with the photo.

Please email us a photo of the damaged/defective product within 24 hours of receiving your order on kapaaskatha@gmail.com.

Item must be unused and in the same condition that you received it, with tags intact if applicable. It must also be in the original packaging. Once your request is approved, please connect for the return address.

Once item is received, it will go through verification process before a refund is issued.

We would not be responsible for the loss of shipment while returning the product, or damage to the product incurred during the same.

Irregularities in handmade products are often considered a hallmark of their uniqueness and charm. Unlike mass-produced items, which are typically manufactured with precision and uniformity, handmade products bear the marks of their creators' craftsmanship and individuality.

Kalamkari pieces may exhibit stains, bleeding, and irregularities, which are intrinsic to the art form and not flaws.

Kindly examine each image thoroughly before making a purchase, as these characteristics should not be regarded as defects.

We meticulously capture these nuances in all our images. Due to the nature of the craft and the colors employed, Kalamkari is prone to bleeding. The 17-23 step Kalamkari process results in certain variations in the zari.

The distinctive scent in Kalamkari textiles can be attributed to the traditional process involving milk treatment and natural dyes.

Please note there may be variations in colours due to photography lights and the device used for viewing. This product is handmade and may have slight irregularities that are a natural outcome of human involvement in the process. Generally kalamkari pieces are lighter than how they appear in the pics because of the earthy shades and tones.

Customer Support: +91 89209 18425

Email: kapaaskatha@gmail.com

WhatsApp: +91 89209 18425

Grievance Team: (Shikha, Divya, Nikhil)